unhappy individual

So this undesirable customer came in today and claimed the Sony PSP we sold him a week ago no longer worked. He wanted another one. He had his receipt from coming in last week and purchasing two Sony PSPs with a friend of his. But here's the kicker, the serial number on the PSP he is trying to return is worn off pretty well on the bottom and illegible. So I take the battery cover off and pluck out the battery. Underneath the battery is an information label which has the serial number printed. The receipt he has lists two serial numbers taken from the two PSPs he purchased last week. Neither of them matched. Plus, the item had some signs of wear and bumps from being dropped. I explained that there was nothing I could do because this simply was not one of the items he purchased from me. It must have come from somewhere else, now it is broken, and he is looking to unload it for a working one: SCAM. He gets irate, he has to be kicked out, he threatens to charge us with the police, yadayadayada. A different customer comes in and says he spotted the upset individual outside trying to wave down a paddy wagon in order to get a police officer to charge us. He is very well known to police. He is unsuccessful. Some light afternoon entertainment.

switching stones

Today a couple of ladies came in to shop for something new and glittery. They had a good look at our display of rings and things and one of them fell in love with this diamond ring. Now they said they were looking for something different and eye-catching. This ring was yellow gold with a stunning centre third carat diamond, two 10 pointers and some more accenting on the sides. The stones were set in an unusual off centre recurve fashion and in yellow 14K gold. But the thing that made this ring unique and different is the little back story. When it came to me, it originally had a cubic zirconia in the center but natural diamonds on the sides. I thought it deserved much better than this so I hand picked a beautiful diamond with a very good cut and had my jeweler replace it with the cz. He also re-tipped the mount and put a high polish on it. The end result is stunning. Now it is on the finger of a lady who fell in love with it. Very unique rings can be found in our shop becuase each one came in individually and had a back story.

the lone disc

Hey, so today a young gentleman client came in to sell a copy of the game cube video game, "Super Smash Bros. Melee." He only had the disc. No box, no book, and scratched all to hell. He asked how much we would pay for it and an offer of $5 was thrown out. He said he didn't think so and that it is worth like $60 on eBay. So he didn't want to take the five bucks but he also didn't want to leave with the disc. He has no gamecube any more and he really just wants to sell the game for cash. For fun, I do a search on eBay real quick and find out that there is one available, "Buy it Now" for $12.95 with the box and the book and in very good condition. I show this to the client and explain that it just simply doesn't have the value that it once did. You see, the wii version of the Super Smash series is now over three years old and even it has dropped in price. We have to re-surface the disc so it can be played, which costs money, make a box and cover art for the game, which costs money, price it, inventory it, sell it, and guarantee it, which all costs money. When it is all said and done, we will most likely get $19.95 for it. He took the five bucks and left.

How about this, or this?

Today a young gentleman client came in to borrow money. He seemed a bit tense because he needed money but was reluctant to pawn his iPod. He just didn't want to give up his music even though he was flat broke. As it turns out, he didn't have the transfer cable on him so we informed him that it was required in order to obtain the loan. No problem as he lived close by, he would go and get it if he decided to bring it back for a loan.

So he leaves and not 1 minute later comes back into the shop with a guitar and case. Now where do you think he was storing that? Out on the street unattended? How come he didn't bring that in first? Red lights are starting to go off with me plus he was in a group of other young gentleman which leads me to believe that the guitar is not his. So as he starts to open the case, I notice that he is having troubles because he is not too acquainted with the locations of all the buckles. So lets find the proof in the pudding. I ask him to play if for us so we can hear how it sounds. Well, it was not the worst performance to date, that is another story, but a very close second. I mean, what self respecting young man doesn't even know one power chord on a guitar? So we decided that it appeared that the guitar did not belong to him and we did not accept it as collateral.

The good news is that he left and came back with the transfer cable for the iPod and it checked out as his own. He was able to borrow some money on that and he assured us that within the 30 days he would definitely be back to get his precious tunes back.

Here goes...

Every day I work I will try to post something interesting or memorable that happened during the day. For instance, today, a gentleman customer brought in a gun to trade for a gun. He was in the midst of purchasing a bb gun from us and he brought us in a paintball gun to trade towards it. The paintball marker had an Egrip which allowed the gun to shoot single shots as fast as you can pull the trigger, three shot bursts, or fully automatic! It had to be tested out and now our brick wall has a bit more paint on it! The customer walked away with the bb gun and some extra store credit.